Terms Of Sale
Thank you for choosing to shop with American Treasures. We hope that you enjoy your order.
These terms & conditions apply to all items ordered from American Treasures Ltd and by placing an order with us, you agree to be bound by them. We reserve the right to change these terms and conditions from time-to-time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
Before placing an order, if you have any queries relating to these terms and conditions, please feel fees to contact us at americantreasuresltd@gmail.com
Our products
We have made every effort to display as accurately as possible the colours, scents or flavours of the products we carry. However, if you have any queries about any of our products, please contact us prior to purchasing. We will do our very best to assist.
Purchase of products
When placing an order on our website, goods are subject to availability. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
If there are any problems with your order we shall contact you.
Payment
We accept payment via PayPal and most major Credit and Debit Cards. Full payment for your purchase must be made before we can dispatch your order. We do not accept payment via E-Cheque.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges as detailed below. VAT number available on application.
We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the credit or debit card company of the card used for payment. Any customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.
Delivery
If the goods that you order are in stock at the time that your order is accepted, we will aim to dispatch your order within a maximum of 4 working days.
UK: Please allow up to 10 working days from confirmation of order to delivery date.
Delayed Delivery: If your item has not been received within the expected timeframe, please contact americantreasuresltd@gmail.com and we will investigate this for you. Once an item is confirmed as lost by the Courier/Mailing company we can issue a full refund. Please be aware that this can take a few days to resolve.
The delivery cost for 2kg or under is £4.10. Orders over 2kg are charged at the standardised price of £6.89 regardless of weight.
We reserve the right to change our delivery costs at any time. The cost of your delivery will always be confirmed at the time when your order is placed.
Items being delivered within the UK will be sent by Royal Mail, Second Class Service signed for, or Hermes Courier Service signed for.
Returns
We hope that you love your Treasures as much as we do, however if something isn’t quite what you hoped, please do not hesitate to contact us.
We offer a 14 day returns policy on our products. If you are unhappy with your goods, you may return them to American Treasures Limited for a full refund of the purchase price (excluding delivery costs). Products must be returned to us within 14 days of receipt by you in their original condition. Refunds will not be actioned for used goods unless deemed faulty.
Please let us know your intention to return an item by emailing us at americantreasuresltd@gmail.com
We can only refund the PayPal account or credit card originally used for payment.
For goods received that are faulty, please contact us stating the order number and nature of the problem.
We regret to inform you we cannot cover postage on returned goods.
American Treasures Ltd will not be liable for your returned items while they are in transit back to us, and would recommend using a tracked delivery service.